Our policy is valid for 30 days, if your purchase was 30 (or more) days ago, then these refunds or exchanges are not applicable. Please allow up to 7 days for processing.

Only items purchased on the Hilbilby Cultured Food website can be returned for a refund or exchange.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and proof of purchase is required.

Should you make an error when ordering online, Hilbilby will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest care and consideration of safety. In the circumstance of your order arriving in a damaged state or error of goods received than ordered online please contact Hilbilby Cultured Food immediately to discuss replacement of goods

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 22 Baines Crescent Torquay Victoria AU 3228.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Return shipping for returns and refund items
To return your product, you should mail your product to: 2 / 4 Sawmills Way Victoria AU 3228

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to defective or damaged items, the cost of return shipping will be deducted from your refund.

If you would like to check on a return order or refund please call:

03 5261 5492 between 9am and 3pm Monday to Friday


Email us at: